ISLAMABAD: Easypaisa has officially acknowledged ongoing service disruptions after users across Pakistan reported difficulties accessing the platform for several hours on Thursday.
The digital financial services provider issued a statement on its official social media platforms, saying that it was experiencing “intermittent service disruptions affecting some users.”
“We are currently experiencing intermittent service disruptions affecting some users. Our teams are actively working to resolve the issue and restore services as quickly as possible. Thank you for your patience and understanding,” the company said.
The statement came nearly 10 to 12 hours after users began reporting problems with login access, money transfers, bill payments, and other financial services. Throughout the day, social media platforms were flooded with complaints from customers who said they were unable to complete transactions or access their accounts.
Easypaisa is one of Pakistan’s largest digital financial platforms, with more than 59 million registered accounts. The disruption raised concerns among millions of users who rely on the service for daily payments, fund transfers, and mobile banking transactions.
While the company has confirmed the technical issue and assured users that its teams are working on restoring services, it has not yet disclosed the exact cause of the disruption or provided a timeline for full restoration.
Users are now awaiting further updates as the company works to bring all services back to normal.
