The Pakistan Telecommunication Authority (PTA) has released its latest Broadband Quality of Service (QoS) Report for the second quarter of 2026, but the report has once again disappointed many users because it does not clearly identify the best and worst internet service providers (ISPs) in Pakistan.
Instead of giving an overall nationwide ranking, the PTA has only shared the performance of internet companies in the specific cities where they were tested. This makes it difficult for customers to compare internet providers across the country or know which company offers the best overall service.
The report examined 34 fixed broadband operators in 24 cities during the second quarter of 2026. PTA tested these companies using several important performance indicators to measure the quality of their internet services.
The tests included:
- Network availability, which measures how often the internet service remains available without interruptions.
- Bandwidth utilization, which checks whether users are receiving the internet speed they are paying for.
- Latency, which measures how quickly data travels between the user and the internet. Lower latency means a faster response, which is especially important for online gaming and video calls.
- Jitter, which measures how stable the internet connection is during activities such as voice and video calls.
- Throughput, which measures the actual internet speed users experience while downloading or uploading data.
Although PTA collected this data, it did not combine the results into a single national score for each internet provider. As a result, customers cannot easily determine which company performed best overall.
Instead, every provider was judged only in the cities where it was tested. This means an internet company may receive a perfect score in one city while performing poorly in another. Because of this, the report does not provide a clear picture of each company’s overall service quality across Pakistan.
For example, PTCL, Pakistan’s largest internet provider, received full compliance in Multan, showing that it met all of PTA’s quality standards there. However, in Gwadar, PTCL achieved only 42.86 percent compliance, the lowest score recorded in the entire survey.
Similarly, National Telecommunication Corporation (NTC) performed well in Sukkur, where it achieved full compliance, but received only partial compliance in Gwadar.
Another major broadband provider, Nayatel, also showed mixed results. The company achieved full compliance in Lahore, but only partial compliance in Islamabad and Multan.
Several smaller internet service providers received 100 percent compliance, meaning they met all of PTA’s quality requirements in the cities where they were tested.
These included:
- Cyber Internet Services in Abbottabad
- New Millennium Network in Abbottabad
- Global Xperts in Abbottabad
- SCO in Barah and Khaplu
- The Professional Communications in Islamabad
- Netpoint IT & Communication in Jatlan
- Helium Communication in Karachi
- Satcomm in Karachi
- Supernet in Karachi
- Telecard in Karachi
- Global Connect Synergy in Karachi
- Call 2 Phone in Lahore
- NU Internet in Lahore
- Connect Communications in Mardan
- Broadband Business Ideas in Matiari
- Comsats Internet Services in Multan
- Cyber Internet Services in Peshawar
- CMPak LDI in Quetta
- TES Media in Quetta
- Gamma Links in Rawalpindi
- Nexgen Telecommunication in Sargodha
- Micro Tel in Sargodha
- NTC in Sukkur
- Wancom in Sukkur
Several other operators received partial compliance, meaning they met some of PTA’s quality standards but failed to meet all of them.
These included:
- Air Touch Wireless in Batkhela
- NTC in Gwadar
- Nayatel in Islamabad
- Net-Cloud Telecom in Kabirwala
- Kot Jamel Cable Network
- Pace Telecom in Mardan
- Mansoorah Telecommunications in Mian Channu
- Nayatel in Multan
- Pace Telecom in Quetta
- Prime Broadband in Sahiwal
- Classic Broadband in Sehnsa
- Galaxy Technology in Sukkur
One of the biggest criticisms of the report is that PTA did not provide an overall compliance score for each company operating nationwide.
For example, customers who want to compare PTCL, Nayatel, or NTC across Pakistan cannot do so because the report only shows city-by-city performance instead of combining all test results into a national ranking.
The report also does not consider the number of customers served by each provider. Large companies with millions of subscribers are evaluated in the same way as smaller regional internet providers that serve only a single city or district.
Many industry observers believe that subscriber numbers should also be considered when preparing such reports, as this would provide a better understanding of how major internet providers perform for most Pakistani users.
Another concern is that PTA did not clearly explain which companies officially passed or failed the quality assessment. While compliance percentages were published, the authority did not prepare an overall list showing the country’s best-performing and worst-performing internet service providers.
The regulator also did not explain whether any action would be taken against companies that repeatedly failed to meet quality standards.
Like previous Quality of Service reports, PTA advised operators with poor performance to improve their network capacity, upgrade their infrastructure, and enhance service quality.
However, the authority did not announce any penalties, fines, deadlines, or enforcement measures for operators that failed to meet the required standards.
Many internet users believe that future PTA reports should be more transparent by providing:
- A nationwide ranking of all major internet providers.
- An overall score for each operator.
- Separate rankings for speed, reliability, latency, and customer experience.
- Information about how many customers each provider serves.
- Details of any action taken against companies that repeatedly fail to meet quality standards.
Such improvements would help consumers make better decisions when choosing an internet service provider and encourage companies to improve their services through greater competition.
Overall, while PTA’s latest Broadband Quality of Service Report provides useful technical information about internet performance in different cities, it falls short of giving consumers a clear national comparison. Without overall rankings, subscriber-based analysis, and enforcement details, many users are still left wondering which internet provider truly offers the best broadband service in Pakistan
