SaaS companies work within a fast-paced, service-driven model where maintaining client expectations, hitting project deadlines, and ensuring seamless cooperation are all key to success. However, even the best of intentions can become challenged when it comes to these goals. Whether it’s continuing communication that is disjointed, teams that are not aligned, or workflows across departments that are a pain point, SaaS companies need a comprehensive solution that will support the organization, workflows, and the client experience.
Lark, among the most powerful project management tools, provides the perfect solution. The platform allows teams to manage tasks, automate routine processes, and improve collaboration, all in one place. In this post, we’ll explore 10 common project management challenges SaaS companies face and how Lark features can solve them.
Fragmented communication across tools
One of the most difficult obstacles for SaaS companies is managing communication across multiple systems. Teams often use emails, chat systems, and video conference tools. They are all disabled using these tools, but fragmented conversations result in lots of missed information, collapsing conversations, and lost morale.
Lark solution: Lark Messenger employs a centralization of team communication – even embedding other important applications into the chat feed. If you are chatting and need to email someone, you can email them right from the chat stream. Calendar is built in and allows you to schedule meetings without having to leave the application. If you want to share your screen or make a video call, you can jump right in without having to download a tool. Lark Meetings allows video calls with real-time language translation, improving communication across countries. This feature enhances collaboration for global teams, breaking down language barriers and making it easier to stay connected and productive.
Misalignment between teams on project progress
SaaS companies often struggle with keeping all teams aligned, especially when working on complex projects with tight deadlines. Without a unified platform, it’s easy for different departments to get out of sync.
Lark solution: Lark Base centralizes project management, providing real-time task tracking, project timelines, and collaboration. Teams can assign tasks, monitor progress, and communicate directly within the project board. Clients can also be kept updated on project status, ensuring that expectations are properly managed and met.
Inefficient task management and delegation
Delegating tasks and managing workloads can be particularly difficult when teams are remote, or when there is no clear process for tracking who’s responsible for what.
Lark solution: Lark Tasks lets you create task boards, assign tasks with due dates, and track progress in real-time. Tasks can be linked to specific workflows, and automated triggers ensure smooth task delegation. This minimizes confusion and ensures that tasks are completed efficiently. With Lark Base, you can customize workflows to fit your team’s needs, while Lark Tasks keeps everything organized, ensuring everyone stays aligned on responsibilities and deadlines.
Difficulty collaborating on documents
Many SaaS teams find it challenging to work on documents and projects collaboratively, particularly when dealing with different formats, version control, and team members working in different locations.
Lark solution: Lark Docs feature allows team members to co-create documents in real-time, adding rich media elements and maintaining secure permission controls. Collaboration is seamless, with the ability to share live documents and edit them together, ensuring everyone is working from the most up-to-date version. Lark Wiki further supports collaboration by offering a centralized knowledge base where teams can store important documentation and best practices for easy access.
Difficulty managing client expectations
When managing multiple client projects, it’s easy for teams to lose track of milestones, feedback, and communication, leading to delayed responses or misunderstandings.
Lark solution: Lark Meetings helps teams maintain real-time communication with clients. Teams can use video calls, chat features, and document sharing to keep clients informed about project status, upcoming milestones, or delays. With Lark Calendar, key deadlines and meetings are synced, ensuring that both internal teams and clients stay aligned on important dates. Additionally, Lark Minutes and AI-powered meeting summaries automatically generate meeting notes, making it easier to capture client feedback and share important updates with stakeholders without missing any key details.
Managing workflows across multiple teams
SaaS projects typically involve cross-functional teams (e.g., product, sales, support, and marketing). Managing workflows across these different departments can be challenging, especially when each department is using different tools. Routine tasks like sending follow-up emails, updating project statuses, and notifying team members of upcoming deadlines can take up valuable time and often lead to human error.
Lark solution: Lark provides a centralized space where all teams can collaborate in real-time. Teams can share files, comment on tasks, and meet instantly without switching between apps. This ensures that every team is on the same page, reducing miscommunication and increasing efficiency.
Providing an automated workflow, Lark Base’s Workflow feature allows teams to automate repetitive tasks, such as sending status updates, triggering reminders, and following up on approvals. The Workflow feature helps free up time for more strategic work, while ensuring that deadlines and project progress are always monitored.
Poor data analysis and reporting
Tracking project performance, budget, and resource allocation is critical for evaluating success, but many teams struggle with compiling and analyzing data from various sources.
Lark solution: With Base’s dashboards, teams can track key metrics like task completion rates, budget tracking, and resource usage. These visualizations provide a clear overview of project performance and help managers identify any potential risks early on. Real-time data ensures that the information is always up-to-date, enabling more accurate decision-making.
Delayed client feedback
Collecting and acting on client feedback can often be a slow and manual process, leading to missed opportunities for improvement and project delays.
Lark solution: With Lark, you can set up automatic feedback requests after key milestones or project completions. This ensures that clients have an easy way to provide input. Lark consolidates this feedback into actionable reports, helping you address client concerns promptly and improve future projects.
Managing team attendance and resource allocation
As teams scale, tracking attendance, availability, and resource allocation can become complex, especially when teams are distributed across different locations.
Lark solution: Lark Attendance simplifies attendance management by allowing team members to log their working hours and availability. Project managers can easily access this information and allocate resources based on team members’ availability. This ensures that tasks are completed on time, without overloading any individual team member.
Conculsion
Managing SaaS projects and client-facing workflows can be complex, but Lark business process management software simplifies these processes. With its all-in-one platform, Lark helps teams manage tasks, collaborate on documents, automate repetitive tasks, and track progress, ensuring that SaaS companies deliver projects on time, on budget, and with high client satisfaction.
