Islamabad: News Desk Thousands of Pakistan Telecommunication Company Limited (PTCL) users
may be unknowingly paying additional charges in their monthly bills due to a little-noticed entry
labeled “VAS / Paper Bill.” According to billing details reviewed, PTCL is charging approximately
Rs. 499 per month for providing a printed (paper) bill to customers.
This charge is automatically included unless the user opts out. Significant Annual Impact: While the monthly amount may
appear small, the cumulative cost is substantial: – Rs. 499 per month – Around Rs. 6,000 annually
This is particularly important given that the same billing information is already available to
customers free of cost via email and the PTCL mobile application. Consumers Urged to Review
Bills Carefully: Many customers do not thoroughly check their bills, resulting in continued payment
of unnecessary charges.
Users who do not require a physical bill can easily disable this service an reduce their monthly expenses. How to Disable Paper Bill Service: – Call the PTCL helpline at 1218
– Verify account details – Request to deactivate paper billing and activate e-billing Benefits of
Switching to E-Bill: – Save approximately Rs. 500 per month – Instant access to bills via email or
mobile – Better record management – Environment-friendly solution Public Advisory: Consumers are
strongly advised to read their monthly bills carefully and ensure that they are not paying for services
they do not use.
